本帖最後由 shopna12 於 2025-4-20 17:09 編輯
To increase efficiency in customer service, the
management of service processes is essential. The HubSpot Service Hub offers chatbots and workflows for this purpose. Chatbots can automatically answer simple inquiries, thus relieving the team. For more complex questions to which the bot doesn't know the answer, the chat is lebanon whatsapp numberdata forwarded to the appropriate team. This eliminates the need for the customer to initiate another inquiry, and the customer experience remains consistently excellent.
As mentioned above, workflows can be used to automate some processes in the Service Hub, thereby improving customer service. This includes the automatic allocation of tickets and reminders to the team if a customer inquiry hasn't been resolved after a set time. Requesting customer feedback can also be automated; for example, an automated email is sent at specific intervals or after certain actions, such as a service ticket, to gather customer opinions.
Standard responses can also be sent automatically for typical inquiries. Every customer should always receive an automated response after submitting a service request. However, answer templates can also be sent directly to frequently asked questions. | 
